Background:
The Musical Instrument Museum welcomes the young and the old, the uninitiated and the knowledgeable, to explore and experience the rich diversity of the world’s music and musical instruments. MIM will collect and display musical instruments from every country in the world, preserving, protecting, and sharing these gifts with future generations. Museum guests will enjoy a close encounter with the instruments themselves, enhanced by state-of-the art audio and video that bring to life the sounds and sights of these instruments as experienced in their cultures of origin. Live performances by internationally renowned artists in MIM’s theater will give guests an opportunity to hear the music from every corner of the globe in an intimate, comfortable environment with superb acoustics. MIM’s 190,000 square foot building in Phoenix, Arizona will open April 24, 2010. Further information on MIM may be found at www.themim.org.

Background:
MIM is looking for enthusiastic and energetic individuals to interact with Guests upon entrance to the museum and theatre, as well as on the telephone, in a fast-paced environment. Guest Services Associates will function as the Box Office, Coat/Bag check and Information Desk for MIM ensuring a positive guest experience which reinforces the MIM brand for approximately 250,000 visitors a year. This is an exciting opportunity to help introduce guests to the world of musical instrument and create a responsive, guest oriented culture at MIM.

Job Responsibilities:

• Registering guests to the MIM by selling tickets, checking coats/bags, distributing the Guideport audio system and providing general information
• Handle large volumes of financial transactions, and settle cash drawers at the end of each shift or day
• Provide information regarding MIM’s donor benefits program, accept donations and honor benefits
• Answer telephones to sell theater tickets and museum admissions for individuals and/or groups
• Ensure the safety and cleanliness of the Guideport audio units and headphones, and charge them as needed
• Provide a positive and enthusiastic atmosphere for MIM guests
• Other duties as needed.

 

Qualifications:

• High school diploma or GED equivalency required.
• Ability to cheerfully exercise patience and sound judgment in a variety of situations, especially in direct interactions with the public.
• Box office experience strongly preferred. Direct experience with The Patron Edge and The Patron Edge Online a plus.
• Strong computer skills in Windows-based applications, including Microsoft Office.
• Excellent verbal communication skills.
• Love for world music and musical instruments a plus!

 

Other:

• Located in Phoenix, AZ. • Wage: $12.00 per hour
• Full time, part time and seasonal positions available
• When museum is open, this position will work a schedule which regularly includes evenings and weekends.
• Applications will be accepted until the position is filled.

To Apply:
Please complete the application available HERE and send to: ivan.schustak@themim.org

 

When applying via e-mail, please put your last name and the position title in the subject line.

 

or mail to:

Guest Service Associates Search
attn: Ivan Schustak
4725 E Mayo Blvd
Phoenix, AZ 85050